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Terms and Condition

This web site is an online information and communication service provided by Flap Boxes. Please read these terms of use carefully before using this site. Flap Boxes reserves the right, in its sole discretion, to modify, alter or otherwise update these terms of use at any time. Such modifications shall be effective immediately upon posting of the modified terms of use. By using this service after we have posted such modifications, alterations or updates, you agree to be bound by the revised terms. Flap Boxes has the right to deny access to anyone at its complete and sole discretion for any reason including for violation of any of these terms of use.

Quotations

Custom quotes and estimates are good for 30 days and will be re-quoted after 30 days. Prices calculated and/or posted on this website may change from time to time and are subject to change without any notice. Flap Boxes reserves the right to refuse an order due to errors generated by our web pricing software. In this extremely rare instance of this happening, the customer will be notified immediately and never more than 5 business hours of the following business day.

Specifications

All custom Estimates and Quotations are based on the specifications provided by the client. Flap Boxes will re-quote a job at the time of submission if the job does not agree with the specifications on which the estimate or quote is based. All web based pricing is based on the specifications provided by the client when placing an order. There are no conditions or agreements relating to any order which is not written or not included on this web site and/or written Estimate, Quotation or Invoice.

Turnaround time

We offer different turnaround time to choose from.
Standard Service: Orders are Shipped in 14 business days after final approval
Express Service: Orders are Shipped in 10 business days after final approval
Urgent Service: Orders are Shipped in 5 business days after final approval
All turnaround times start with the next business day from the time the client gives final approval of design, not from when the order is first submitted. We ship orders according to the given time frame and if under any circumstance any delays occur, Flap Boxes will inform the client immediately. Flap Boxes would not be responsible for any delays from courier. For bulk order turnaround times may vary, depending upon the quantity.

Payment Methods

All orders must be paid 100% in advance. We accept all major Credit Cards, Wire Transfers and Bank Check. Once we receive your payment, your order would be processed. Please note that If you pay using Personal or Business Check, your order may be held for up to 7 to 13 business days after receiving your check to clear it and after then the turnaround time will start. For faster shipping time use Cashier's Checks. Make all checks payable to Flap Boxes.

Right to Produce

Flap Boxes reserves the right to use its sole discretion in refusing to print anything it deems improper or known to be illegal.

Electronic Media and Files

Flap Boxes is not responsible for damage to or accidental loss of any electronic media supplied by the client and makes no warranties as to archiving or maintaining said electronic media and/or printed files or samples. It is the client's responsibility to maintain a copy of the original electronic files, images, data and samples. Flap Boxes has no responsibility for errors on supplied artwork or electronic files or data furnished by the client and is held harmless by the client for any errors on its supplied artwork, electronic files and data. Flap Boxes will produce printed jobs from the client’s supplied artwork, electronic files and data and is not responsible for correctness of the artwork, electronic files and data or color matching. The client understands that each output device, analog or digital, will produce a different result and cannot be compared to the clients own output device or computer monitor. All clients’ files are produced by Flap Boxes utilizing the latest technology and software applications, production digital presses, high quality ink jet wide format printers and high quality offset presses. Flap Boxes will evaluate the client’s digital input and no claims or promises are made about our ability to output jobs submitted in digital format, and no liability is assumed for problems with said files. Any editing or correction required to utilize client-supplied files will be charged at our current rates, but only after approval has been received from the client.

Proofs

Customer is fully responsible for final proof and layout approval prior to the printing process. Flap Boxes is not liable for errors in a final product caused by any of the following reasons:

Finished product size
Mis-spelling errors
Punctuation errors
Grammatical errors
Incorrect font usage
Wrong die cuts or slits
Incorrect or missing folds
Graphics orientation or placement

Changes

All orders are considered in work and are in process the moment they are received and cannot be changed after 24 hours from the time an order is processed. It is the clients’ responsibility to make the necessary alterations within the given time frame otherwise the order gets processed. Flap Boxes accepts no liability in regards to changes to be made after an order is processed. It is understood that the client has prepared, proofed, and priced their order with Flap Boxes prior to submission and no cancellation or refund can be made.

Design Specifications

All design specifications are indicated in the help section of this web site. Files which do not meet these requirements will be rejected. Flap Boxes assumes no responsibility for cutting text or images which exist outside our required safe areas and/or submitted files not set up to specifications for resolution, formatting, fonts not embedded or supplied or any other violation of our specifications. Templates for layout of various items are available at no cost in the help section of this web site. The min. bleed margin required is 1/8". Please check your files before submitting it for printing.

Color Accuracy

It is understood that each output device, analog or digital, will produce a different result and cannot be compared to the clients own output device or computer monitor. Because of these differences, a "pleasing color" variation between color proofs, clients output on its own device or appearance on clients computer monitor and the completed job [as determined by generally accepted trade technical methods] is to be expected. When such a variation occurs, it will be considered acceptable performance. For quantities less than 5K a color variation occur due to color settings on printing machines and these color variations upto 9% are accepted. Flap Boxes is not liable for these color variations for quantities less than 5k. Flap Boxes does not guarantee an exact color match to the art work or electronic files submitted. Depending on whether offset or digital printing is ordered, Flap Boxes may convert the color mode to CMYK, RGB, PMS or Hexachrome methods possibly resulting in color shift. Flap Boxes is not responsible for any color shift.

Workmanship Guarantee

Flap Boxes guarantees all orders to be free of defects from workmanship. If any order does not match the specifications provided, we will reprint the order if the client returns the defected order within 5 days to Flap Boxes. Flap Boxes guarantees regarding the quanlity of printed products. In printing Flap Boxes guarantees from 4/4, to 8/4 color printing if there is not any solid color ground on the back side. Flap Boxes also does't guarantees exact color match.

Samples

Flap Boxes reserves the right to use client’s product for samples for advertising purposes in addition to posting as electronic samples on this website.

Cancellations

All orders are considered in work and in process the moment they are received and cannot be cancelled. It is understood that the client has prepared, proofed, and priced their order with Flap Boxes to submission and no cancellation or changes after 24 hours can be made. If client cancels order within 24hrs, full amout will send refunded back. After 24hours orders can not be cancelled and there there would be No Refud.

Shipping Methods

Flap Boxes offers free shipping and handling with its standard turnaround time for all US orders. Canadian Customers have to pay additional for shipping and handling. Orders are shipped via DHL, FedEx, UPS. With our standard turnaround time all orders are shipped via ground. Flap Boxes offers free shipping and handling only for our standard turnaround time. If client needs his/her order earlier he/she will have to notify Flap Boxes before placing order. Flap Boxes reserves the right to delay an order for any reason. Once an order is delayed it will be shipped by Flap Boxes's own terms and conditions. Flap Boxes is not responsible for delays happened by the shipping company and/or damage incurred during shipping and handling. In case of failure to ship orders after five months due to any reason from date of order, Flap Boxes.com will refund 100% of the amount to the customer. If a hard copy proof has been mailed to the customer, then $300 will be deducted and balance amount will be sent back to the customer via check within 60 days. Once a refund has been processed an email will be sent confirming delivery schedule of the check. Flap Boxes has several locations, subsidiaries and affiliates globally. Products are manufactured at all locations using same method and materials. Flap Boxes reserves the right, in its sole discretion to manufacture and ship an order from any of its locations. Flap Boxes's that facility where an order is processed would be responsible for the order and Flap Boxes's other facilities would not be responsible for that order.

NOTE: Flap Boxes offers free shipping & handling maximum upto 125kg.

All Sales Final

Since each job is custom created for its owner, it can not be reused, resold or exchanged.

Claims

Claims for defects, damages, or shortages must be made by the client in writing no later than 5 calendar days after delivery. If no such claim is made, Flap Boxes and the client will understand that the job has been accepted. By accepting the job, the client acknowledged Flap Boxes's performance which fully satisfied all terms, conditions and specifications

RETURNS

Our customers satisfaction is our number one priority, and we offer a 100% satisfaction guarantee reaging printed products. If you receive an order which do not match its original specifications provided, Flap Boxes will reprint the order. Simply contact Customer Service at either 0044-207096051 or at sales@Flap Boxes.com to let us know what you will be returning, and we will provide you with our Return Deptartment address. Then package your item and ship via the carrier of your choice.

Liability

Flap Boxes ‘s liability shall be limited to the stated selling price to the client of any defective goods, and shall in no event include special, consequential, incidental, indirect or similar damages, including without limitation, lost profits. Flap Boxes warrants that every product manufactured by it meets industry standard for any product and is free of any material defect in workmanship flaw. IT IS EXPRESSLY AGREED THAT THIS WARRANTY IS IN LIEU OF ALL WARRANTIES OF FITNESS FOR PARTICULAR USE AND MERCHANTABILITY. Flap Boxes makes no other warranty and no actions or words of Flap Boxes or its officers, employees or agents shall constitute a warranty.

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